Refund policy

We appreciate your trust in Baklol Studio. This policy outlines how returns, exchanges, and refunds are handled to ensure a fair and transparent experience for everyone.

Return & Exchange Window

We offer a 7-day return and exchange window, which means you have 7 days from the date of delivery to request an exchange or report an issue with your order.

To be eligible, the product must be unused, unwashed, in its original condition, with all original tags attached, and returned in its original packaging along with proof of purchase.

How to Request a Return or Exchange

To initiate a return or exchange request, please contact us through our support page or email us at baklolstudioss@gmail.com with your order number and the reason for your request.

If your request is related to a damaged, defective, or incorrect product, please provide clear photos and/or a short video of the product and its packaging for verification.

All requests are reviewed by our support team before they are approved.

Items returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery.

Once your claim has been verified, you may choose either:

- A free replacement, or
- A full refund.

For approved claims, Baklol Studio will arrange the return pickup at no additional cost to you.

Size Exchange

We offer one size exchange per order within 7 days of delivery, subject to stock availability.

To qualify, the product must be unused, unwashed, and returned in its original condition with all tags and packaging intact.

A nominal return shipping fee may apply for size exchanges. Once the returned product passes our quality inspection, we will dispatch the replacement size.

Non-Returnable Items

Returns or refunds are not accepted for:

- Change of mind.
- Incorrect size selected while placing the order (size exchange only, if eligible).
- Sale or discounted products.
- Gift cards.
- Products that have been worn, washed, altered, damaged after delivery, or returned without their original tags and packaging.

Refunds

Refunds are issued only for verified damaged, defective, or incorrect products where the customer chooses a refund instead of a replacement.

Once the returned product has been received and inspected, approved refunds will be processed to the original payment method within 7–10 business days. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Need Help?

If you have any further questions regarding returns, exchanges, or refunds, please contact our support team at baklolstudioss@gmail.com. We're always happy to help.